![]() ![]() You may be able to find a solution there, as well. Finally, LastPass does offer a community forum that allows you to chat with experienced users.Specialists may be able to resolve your issue quickly via this approach. Another option is to contact LastPass through one of its social media platforms.This approach offers the advantage of providing you with a written record of your communications with LastPass, something that can be useful if you have to escalate your case. You can open a support ticket on the LastPass website. If a second call doesn't work, try getting in touch another way.As a result, you may be able to get your resolution. The LastPass customer support agent you speak to on your second call may have more experience or training than the first agent. Note the issues you had with the first call and ask for reconsideration. Politely explain that this is the second call you've had to make about your issue. You may find that there was a miscommunication or misunderstanding that derailed the call. First, review the notes you took during the call.You may still have options for getting your issues resolved and your questions answered. If you get off the phone with LastPass and feel as though the call didn't go well, don't fret. What Should You Do If You Have an Unsuccessful Call with LastPass? If a website or your devices are incompatible with LastPass, the agent may be able to suggest a workaround, but ultimately it will be up to you to resolve the issue. LastPass customer service can handle most issues, but may not be able to navigate incompatibilities between LastPass and third-party websites and hardware. What Can't Be Resolved With a Call to LastPass Customer Service? ![]() What Kind of Issues can LastPass Customer Service Representative Resolve?īecause LastPass is an online, electronic service, the company's customer service representatives can resolve most issues, including troubleshooting, technical support, assisting with account issues, helping users thwart hacking attempts, restoring accounts, canceling or changing account terms and providing information to potential corporate customers. A search of the Internet and news media sites does not show a pattern of complaints by customers. It appears as though customers are reasonably happy with the level of customer service provided by LastPass. How do Consumers Feel About Calling LastPass Customer Service? Have some means of taking notes during your call: Pen and paperwork well, particularly if you will be troubleshooting during the call. ![]() If you are calling about a billing issue, have your billing statements, invoices and bank information handy. If you are calling for technical support, be near your device or computer so that you and the agent can troubleshoot together.
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